What are the different ticket types?

  • ISSUE
    • something is broken
    • typically results in a bug fix
    • includes investigations
  • USER HANDHOLDING
    • any user assistance
    • might resemble training
    • includes permission issue investigations
  • SYSTEM ADMINISTRATION
    • not permission issues
    • hosting
    • admin center, sandboxes
    • azure
  • CHANGE REQUEST
    • feature/development requests
    • reporting requests
    • setup changes
    • permission changes
  • TRAINING
    • teaching users new skills
    • re-teaching users