Once the specification has been confirmed, development requests are scheduled on a weekly basis for the work to be done by the development team.
The minimum lead time for a development request is one week from the Friday of the week that you logged the request.
If you believe that there is a reasonable reason why a development request should be escalated beyond this lead time, communicate via the change request ticket with the assigned agent, who will discuss the escalation internally with the development manager.
Please do not attempt to escalate or enquire about the progress of the development request, or attempt to escalate the delivery of the development request directly with the developer. Maintain all communication with the assigned agent.
Bug fixes are not considered development requests and follow the ISSUE prioritisation and escalation process outlined above.
