Urgent: System unavailable. No workaround available. All users affected. Loss of critical functionality. Client/financial impact risk.
High: Moderate system degradation. Many users affected. Non-critical application failure. Work can reasonably continue in an impaired manner.
Medium: Operational problem. Little user impact. Business substantially functioning. Loss of non-critical functionality. Users can still provide a service.
Low: No urgency. Best-effort scheduling sufficient.
